Last week, the management in my complex had left a balance due notice at the front door. They said we owed them ten dollars for the waste/water bill from last month. They were wrong.
I already had the headache of receiving summertime electric bills over the season, but this notice was icing on the cake. I called the office to inquire about this error, and they said that they’d get back to me about it. I expected a call in an hour or two, but they did not return my call until I was fast asleep the morning of the next day.
I did not answer, but after realizing that the call was from them, I called them back immediately. They said the reason I owed them the ten bucks was because I had paid them ten dollars less than what was owed. They quoted that I owed them ten dollars more than the record stub I had in my hand. I told them I had the stub and that I paid the bill in full as part of the rent check for the month. They offered that I drop by to show them, and I accepted. I was at the office in about ten minutes after speaking with them on the phone.
I had the stub and the notice in my possession. Miraculously, the lady who deals with the B.S. she dishes out had stepped out. One of the employees was available for me to speak with, and I told her about the situation. She offered that I leave the paperwork with her so she could give it to the assistant manager (the lady whose name was on the notice) when she returned. The estimated time of return was 30 minutes. I was hesitant and said that I’d be back. I did not want to give her my only copies of both documents.
Before I left, I also inquired about a work order I had placed over a month ago concerning the air conditioner, a hole in the wall and the icemaker. She jotted the info on a note and said she’d look into it.
Tired because I am usually not awake at 9:45 in the morning, I went back to my apartment, made a copy of the documents, went back to the office and told the employee that I had to go to work soon (fib) and left the paperwork with her. I have yet to hear a resolution from them, but I am pretty sure that I will not owe them the ten dollars they said I did not pay.
Two people at work told me that apartment complexes will not admit their fault. This is a perfect test of that theory.
Around 2 in the afternoon, someone knocks on the door. It’s one of the maintenance men, and he has arrived to complete the work order from a month ago. The A/C turned out to be functioning correctly. The complex and I were both at fault. As it turns out, the units are cheap and old, so to maximize the air flow, generic low-quality air filters should only be used in the unit. They are at fault for having inefficient air-conditioning units. I am at fault for worrying about the respiratory systems of occupants of my apartment by using a higher-grade filter.
He replaced the icemaker, because he failed to repair the icemaker the last time. He also filled the hole in the wall. He was very fast at completing the work order and was a very nice guy. He’s good at what he does. The management is to blame for the delay in service.
I don’t think I am going to hear from the office about the ten dollars. I know it’s just ten measly dollars, but I’m all about the principle of the situation, folks. Again, do not mess with my money. “Playing with my money is like playing with my emotions.” (Big Worm, Friday)
I also don’t think they’re going to charge me for towing my car when they started paving the parking lot because of their lack of organization. I haven’t paid them yet, but they haven’t said anything so that will hang in the air until they do. If they do, then I’ll give them the reasons why the tow was unjust.
They started the continuation of paving the parking lot yesterday. The letter they copied for all the tenants and hung on our doors had updates that should have been on the first. This is why it rained, and this is why paving was delayed: lack of organization, lack of thought and unjust towing.
So I’m having some beef with the management of the complex I live in. They lack organization. I love the apartment I live in. The location is great, and it’s very close to my place of employment. The rent is fair, and I have a great roommate. Things are working out well, and I would like to renew my lease if the rent does go up too much from what I pay now.
All this thought about my apartment and rent and bills are going to be paid very, very soon. Peace out.
Continue reading “the hassle & the headache”