Shortly after I posted about EZ’s Brick Oven & Grill this past Sunday, I decided to fill out their comment card online. For the feedback section, I just copied the section of my post about my undercooked burger. I received a voicemail the next day from the general manager of that location. He was apologetic and wanted to make everything right. I returned his call, and we set up a meeting time for the next day which was convenient for me since I was going to be in the area around that time.
When I stopped in on Tuesday, he shook my hand and offered me food on the house. I told him that I had already eaten. We sat at a table, and he reiterated what he said on the phone the day before. I explained from my perspective that burgers should not be pink when ordered from a restaurant. I also mentioned that my brother had ordered the smaller size of the same burger and the patty was pink as well. He asked me about everyone else’s food. I took a short moment to recall and told him that it was OK which really meant no big complaints from them. He then gave me his business card with four Be My Guest complimentary entree cards. Score.
Before I started writing this post, I decided to skim through the Yelp reviews. One of the reviews actually mentioned an undercooked burger patty, so that issue must be part of their reputation. I’m iffy to return but most likely will. I can’t pass up on a complimentary meal for four. I told myself that I’d order a burger to give them another chance at burgers, but after reading that review, I may just go with a pizza.
EZ’s was actually our second choice to dine in since the amazing Thai place up the street was packed to the gills (as usual), EZ’s was nearby, and I’ve never eaten their food before. I noticed that they weren’t busy at all between 8-9pm on a Saturday night, and when I stopped in at 6pm on Tuesday, they weren’t very busy either. I guess the word has made its way around that EZ’s is overall subpar food, and the nearby competition is just stomping them. Sigh.